Recently someone posted on Pinching Your Pennies about a confusing shopping experience they had at their local Vons, where the cashier would not accept black and white printable coupons. I told her I would look into it and today I spoke to my local Vons manager.First let me say that I am a huge fan of the customer service I receive at Vons. I am never afraid to ask for help or to seek answers to my questions. Today I was told that they are moving to a policy where they will only accept two printable coupons per item due to coupon fraud. He showed me the fraudulent coupons, which they post at customer service and just with a quick glance I could tell they were fakes. $4.00 off Quaker Oatmeal and lots of free products. Sketchy.
Anyway, he did say in the end it was manager's discretion (similar to the story we hear from Target) but at least we know what the policy is and why.
Also, I decided to look into coupon usage and Vons home delivery. You can not use coupons with home delivery, darn it.
Anyway, he did say in the end it was manager's discretion (similar to the story we hear from Target) but at least we know what the policy is and why.
Also, I decided to look into coupon usage and Vons home delivery. You can not use coupons with home delivery, darn it.
1 comment:
The Vons I went to last week (Horizon and Horizon Ridge) would only accept 1 printable coupon. That location also will only accept 3 of each type of regular coupons, so if you get 5 papers, plan on a couple of trips. I too have had numerous problems with Vons, and have only had 1 positive customer service experience there, with probably 10 experiences that were bad because of coupons. They'd freak if they saw the coupon piles I hand to Albertsons checkers. That said, I'll be heading there for their raspberry and juice sale this week for sure.
Post a Comment